Frequently Asked Questions

For Guests:

Recommended for you

How many steps does the booking process take?

Simple 3 steps:

  1. choose dates
  2. pick your property
  3. book now!

What methods of payment accepted?

We accept all major Credit cards, PayPal and many types of Electronic Wire transfers.

Can I use more than one payment method to pay for a reservation?

Yes

How do I edit or remove a payment method?

Follow the provided steps.

Booking Questions

Can I make changes to a pending reservation request?

Yes

How do I cancel a reservation request?

You first need to see your terms and conditions approved.

We always recommend to have travel insurance is very affordable.

How do I check the status of my reservation?

At PR Rentals Platform and your emails.

How do I find my reservation?

You find it in your email or in your PR Rentals Account.

When am I charged for a reservation?

At the moment of the booking reservation.

Help on your reservations

What happens if my host cancels my reservation?

You need to very the terms and conditions you have agreed with them.

What is the Resolution Center?

You can do the following things in the Resolution Center:

  • Report a transaction problem and communicate directly with your seller.
  • Respond to a transaction problem and communicate with your buyer.
  • Resolve an account limitation.
  • Report unauthorized account activity.
  • Ask us to investigate a transaction problem.

What should I do if I forgot something at a place I stayed?

Contact Host to see if they found it.

Should I book if I have not heard back from the host?

You can book now immediately if host has activate the book now feature.

How do I share trip details with others?

They will need to register in PR Rentals Platform.

For Hosts:

How to list my place on PR Rentals?

First register your account, second upload your listing details and images, lastly wait to get verified in 5 to 7 business days.

How the payments works?

Payment goes directly to your chosen account.

How to upgrade my place to featured?

You send your listing number and PR Rentals Team will provide your the requirements and services fees.

How to get a refund?

Refund depends on the terms and conditions of the chosen host service.

Who to become an host?

Everyone once verification ID is approved with terms and conditions.

How can I get in touch with my guests?

Once booked.

How to get paid?

You will need to have a bank account to have a direct deposit.

How to cancel a revervation?

Simple following terms and agreements approved by parties.

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